The Payments Gap: Why Online Payments Still Frustrate Consumers and Merchants
The Payments Gap: Why Online Payments Still Frustrate Consumers and Merchants Report Payment Experience Playbook, published by TrueLayer (truelayer.com) about how to improve the online payment experience for customers and merchants. It is based on surveys, interviews, and focus groups with consumers and businesses in different countries and industries. The report covers four main topics: Payment experiences aren't living up to consumer expectations The report identifies a "payments gap" between what customers want and what they get when they pay online. It shows that consumers are frustrated with authentication, payment method selection, and hidden fees, while merchants face challenges in integrating new payment technologies, balancing security and convenience, and choosing the right payment partners. It also outlines the four key themes for a optimal payment experience: Security Trust Speed Convenience How to find the right payment tech partners The report provides ad